Returns

Do you accept returns?

We want you to love your purchase, and if you're not completely satisfied, we offer refunds on orders made within 15 days. To qualify, the product must be unused and in its original, undamaged packaging. Please note that the following products are fi

What condition does my order need to be in for you to accept my return?

We're here to make sure you're happy with your purchases! Just a quick reminder that for returns to be accepted, please make sure your items are clean, unworn, and still have their original tags attached. This helps us ensure everything is in top-not

Can I return clothes that I've already tried on?

Yes, we want you to feel confident in your choices, so go ahead and try on those clothes! Just follow these simple steps:. 1. Always wear your undergarments while trying on clothes. 2. Keep those tags on while you're trying things out. 3. No need to

How do I return my order?

To initiate your return, please enter your order number and email address into our Returns Portal. Once completed, follow these simple steps:. 1. Download and print the returns label provided. 2. Pack all the items you wish to return, and attach the

Do I need to pay for the return shipping?

*Please see below temporarily revised return fees due to increased courrier costs. Within Canada, once your return request is approved, we'll send you a pre-paid return label to make the process hassle-free for you. A $15 CAD fee will be deducted fro

I've sent in my return, when will I receive my refund?

For our Canadian customers: Due to the holiday rush, please allow 15-20 business days for a refund to be processed. Please note that a fixed fee of $15 CAD is applied to every returns. For our customers outside of Canada: Your refund will also be iss

What if I had a problem with my order?

If you encounter any issues with your order or any of the products in it, please don't hesitate to reach out to us at [email protected]. Our team is here to help, and we'll do our best to assist you and resolve any concerns you may have.

If I purchased a product that came with a free item, and return that product can I keep the free item?

Just a friendly reminder that if you received a free item with your order, please make sure to include it in your return package. Failure to return the free item may result in a charge for the value of the product. Please note: Free items are not eli

What if I've already returned an item from my order, and now I would like to return a second item from the same order?

For a second return request on the same order, a $11.99 CAD + tax processing fee applies. If you are returning for the second time, please include the full order number : EXC-XXXX-1

What is Shop Now?

We have a return option that offers you added flexibility! When you initiate a return, you have the opportunity to shop on our site and make new purchases of approximately the same value as your return. Please note: If you wish to make two different