Shipping

Where do you ship?

We currently ship to Canada and the United States.

How long does it take for my order to be shipped?

Typically, we aim to ship out your order within 3 business days. However, during busy periods such as sales, promotions, or special events like new collection launches, it might take us a bit longer – up to 10 business days – to get your order proces

How long does it take for my order to arrive?

After we've processed and shipped your order, the delivery time will vary depending on your location.

My order status says "delivered", but I haven't received my order. What should I do?

If your order status is marked as "delivered," but you haven't received it yet, please follow the steps below:. 1. Ensure you provided us with the correct shipping address. If there was an error in the address provided at the time of ordering, it can

What does carbon neutral shipping mean?

At Rose Boreal, we take our environmental responsibility seriously. That's why, as a result of carbon emission released into the atmosphere as a result of shipping, we invest in projects that reduce carbon emissions in equal measure. It's our way of

Why is carbon neutral shipping important?

We have always been conscious of our impact and actively work to lighten our carbon footprint. We believe that if we all work together towards positive change, we can make the world a cleaner, healthier place.

Do I have to pay for carbon neutral shipping?

No, we have chosen to cover the cost of carbon neutral shipping for our customers.